Frequently Asked Questions
How do I use Session Notes?
Session Notes is a convenient way for providers to type notes during any video visit. Then, those notes are made available for download at the end of the call. Typing Session Notes Click the Notes icon on the bottom right of the toolbar Next, start ...
Can I accept HSA and FSA payments?
Yes, as long as your Stripe account is set up properly with an applicable Merchant Category Code (MCC). Stripe classifies businesses based on Industry, for example: Autos Building Services Digital Products Education Entertainment And Recreation ...
Can I request payments during a group session?
Yes! We make it convenient and simple for you to host a group session and request payments from individual clients any time during a session. Requesting Payments During a Group Session Click the 3-dots inside the client's video window Select Payment ...
How do I request a payment?
Before you can request payments from your clients, connect Stripe to your account. Requesting Payments from the Client Queue Click the 3-dots next to the client's name in your queue Select Payment Enter the Amount and Reason for Visit (optional) ...
Firewall Rules (IP/Host and Ports)
In some cases, you or your client may need to Whitelist HIPAA LINK's preferred video service, Twilio, if you're experiencing call related issues. The following sectors are likely to implement enhanced network restrictions: Hospitals Clinics Schools ...
How do I blur my background?
Blurred/Virtual Background is now included with your subscription! Providers and their clients can choose to blur their background or select from over 30 different background images. How to apply Virtual Background (Before a Call) Sign in to your ...
How do I share my screen?
Providers and Clients can share their screens during any session. Important: Screen Sharing currently does not work on mobile devices Starting a Screen Share During a session, click the 3-dot button in the bottom toolbar Select Share Screen Choose ...
System Requirements
Minimum Browser Requirements PC Chrome version 59+ Firefox version 29+ Safari version 11+ Edge (Chromium) version 18+ Opera version 46+ Mobile Chrome Android version 59+ Firefox Android version 29+ Safari iOS version 11+ Opera Android version 43+ ...
How do I create my HIPAA LINK?
You can reserve your personal room link During or After registering your free trial. Setup Room During Registration Sign up here: https://hipaalink.net/register Fill out your name, email, and password Verify Your Email Create Your Room After ...
How much does it cost?
HIPAA LINK Telehealth is only $24.95/mo. per provider. Pay Month-to-Month or take an extra 20% off when paying Annually. Cancel any time! No Hidden fees to invite additional Providers to your organization! Other telehealth platforms increase their ...
Can I host a group therapy session?
Yes! You can join up to 16 participants from your client queue. Simply add clients to a call from your queue to begin a Group Session. Group Sessions on HIPAA LINK Ready to get started? Sign up for free Request a Demo
How do I invite clients to my waiting room?
There are many ways you can invite your clients to your waiting room. Once you create your room link, below are a few simple ways to send your link to your clients. 1. Copy & Paste Sign in to your account Under My Room, click the Copy button located ...
How do I sign up for a Free Trial?
Start your free trial any time by visiting https://hipaalink.net/register. Ready to get started? Sign up for free Request a Demo
What is HIPAA LINK?
HIPAA LINK is a web-based telehealth platform that requires no downloads or installs. Create one personal room link to share with your clients, where they check-in to your virtual client queue. Our highest priorities as a telehealth platform are: ...
How are you different from other Telehealth services?
If you're new to Telehealth, you may be surprised to hear that Reliability and Quality are still an issue for platforms like Zoom, Doxy, and others. We spent years developing a calming telehealth experience and ensuring calls won't drop or crash. ...